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Shipping & Returns

 

  • If you're not satisfied with your purchase, in new and lightly worn condition with the original packaging for a full refund in accordance with our returns policy we will provide a full refund within 45 days of purchase. In the case of a product exchange we will cover the cost to ship new product.   
  • We do not refund the original shipping fees,
  • All product packaging and certificates of authenticity, grading, and appraisal must be returned with the product. Any product(s) returned without original documentation will be rejected as it will be virtually impossible to determine the purchaser. Any product(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
  • Eligible product(s) must be returned using a trackable shipping method. So both you and our team can make sure it arrives and returns/ exchanges can be promptly completed. 
  • Please contact our Customer Service or visit our Online Returns Center and we will guide you through the process. We offer two options to return eligible product(s):
    • UPS or USPS drop off option: You can drop off your return at the authorized UPS location of your choice. There is no charge for this option.
    • UPS pickup option: UPS will pick up your return at the address of your choice. If you choose the UPS Pickup option but you will be charged a convenience fee of $7 for the UPS Pickup.
  • DragonTail will process your return and issue a full refund with no deduction for return shipping after receiving your return of the eligible product(s). If your return is not a result of product defect, we will not refund the original shipping fees. 

One Year warranty DragonTail warrants to the original purchaser of every new Bore cleaner unit to be free from defects in material or workmanship. Buyer assumes any and all responsibility for assuring that the Unit is used only by trained and qualified personnel. This Limited Warranty is enforceable only by the original purchaser of the bore cleaner. Further, this limited warranty only covers defects in material or workmanship that arise please use instruction packet or our how to videos to ensure proper use. warranty is subjected only to normal and proper use as provided for in the instruction packet supplied with each DragonTail Unit. Our obligation under this warranty is limited to a period of one (1) year from the date of original purchase . The sole obligation of DragonTail under this warranty is limited to repair or replacement of defective parts. Our bore cleaners have been tested to handle over 300 cleaning under reasonable conditions without defect. This is our expectation and should be yours. We want you to love your purchase and we stand behind our craftsmanship.